Zendesk Connector
The connector allows you to connect to a Zendesk account and access fields within Zendesk to import the data of those fields to Datameer.
Configuring Zendesk as a Connection
- Click the + (plus) button and select Connection or right-click in the browser and select Create new > Connection.
- Choose Zendesk from the drop-down list.
- To connect to Zendesk, choose HTTPS for the Schema, provide the Host, the Port and the Root Path. Then enter the User and Password.
- If required, add a description and click Save.
Importing Data with the Zendesk Connector
- Click the + (plus) button and select Import Job or right-click in the browser and select Create new > Import Job.
- Click Select Connector, choose the Zendesk connector, and click Next.
- Select the entity from the drop down list you would like to import data from and click Next.
- Review the defined fields and click Next.
- Review the schedule and advanced properties for the job and click Next.
- Create a description for the import job and click Save.
Entity types in Zendesk | Description |
|---|---|
| Tickets | Imports Zendesk ticket data from tickets.json |
View Execution | Creates a drop down list, select to import data from any view created in your Zendesk from execute.json |
| Activity Stream | Imports activity log data for user actions from activities.json |
| Categories | Imports forum categories from categories.json |
| Custom Roles | Zendesk enterprise accounts can set role settings for users. Import this data from custom_roles.json |
| Forums | Imports forum category data from forums.json |
| Forum Subscriptions | Imports IDs from forum users in forum_subscriptions.json |
| Groups | Imports group agent names from groups.json |
| Group Memberships | Imports group members IDs from group_memberships.json |
| Incremental Tickets | Users can set a start time to import data from tickets.json |
| Macros | Imports all personal and shared macros from macros.json of the current user. |
| Organizations | Imports organization names from organizations.json |
| Requests | Imports customers view of a ticket from requests.json |
| Satisfaction Rating | Imports users satisfaction scores from satisfaction_ratings.json (If satisfaction setting has been enabled) |
| Search | Enables search field to specify import data from tickets, users, organizations, and forum topics. |
| Sharing Agreements | Imports a list from sharing_agreements.json of agreements that allow sharing of tickets between Zendesk accounts |
| Suspended Tickets | Imports ticket data of tickets that are labeled as suspended from suspended_tickets.json |
| Ticket Fields | Imports a list of custom ticket fields created by the user from ticket_fields.json |
| Ticket Problems | Imports the problems.json data from Zendesk |
| Tags | Imports tag names and count from tags.json |
| Topics | Imports forum topic names and information from topics.json |
| Topic Comments | Imports forum comments per topic from comments.json and topic_comments.json |
| Topic Subscriptions | Imports users that are subscribed to forum topics form subscriptions.json and topic_subscriptions.json |
| Topic Votes | Imports to userID and topicID that the user voted up from votes.json and topic_votes.json |
| Triggers | Imports ticketID and action triggered from triggers.json |
| Users | Imports userID and name from users.json |
| Views | Imports all view titles and if they are active from views.json To import data from a specific view, see View Execution. |