Installation Fail on Mac

Owned by Juliane Wetzel
Last updated: Jul 24, 2020
2 min read

Installation Fail on MacOS X Mavericks and Higher

INFO

If you are running MacOS X 10.9.5 or higher, you might run into issues installing Datameer's trial edition. With MacOS X 10.9.5, there is extra security that doesn't allow all apps to be downloaded and installed. You must first allow your computer to install any app, not just the App Store.

Error dialogs can be:

or

"<Datameer X Version> is damaged and can't be opened. You should move it to the Trash."

You don't need to uninstall or delete Datameer.

To debug:

1. Click on the "Apple" icon and select "System Preferences". The window 'System Preferences' opens.
      

2. Select "Security & Privacy". The setting page 'Security & Privacy' opens. 

      

3. Click on "Click the lock to make changes" and unlock your preferences with your computer password if needed.

    

4. Allow applications to be downloaded from "Anywhere". The download and installation is now possible.

    

Installation Fail on MacOS Mojave and Catalina

INFO

MacOSX Mojave and Catalina don't provide the option to 'Allow applications downloaded from' by default. The Datameer X application is marked as per default state as corrupt and should be deleted, e.g. when downloaded from S3 or 'my.datameer'.

To debug:

  1. Open the application 'Terminal'. 
     

  2. Insert the following expression and confirm with "Enter"/ "Return":

    sudo spctl --master-disable


  3. Enter your system admin password and confirm with "Enter"/ "Return".
     
  4. Close the application 'Terminal'.
  5. Click on the "Apple" icon and select "System Preferences". The window 'System Preferences' opens.
     
  6. Select "Security & Privacy". The setting page 'Security & Privacy' opens. 
     
  7. Click on "Click the lock to make changes" and unlock your preferences with your computer password if needed.
     
  8. Allow applications to be downloaded from "Anywhere". 
  9. Click on "Click the lock to prevent further changes" to local the preferences. The download and installation is now possible.