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INFO

Available as of Datameer 7.5

The 'System & Usage Report' provides your general system information and logs for the Datameer customer service department. You can use the report for monitoring how your users work with Datameer as well. Therefore the plugin 'Support Engineering Report Plug-in' is installed within your plugins.

Security 

INFO

The log files can only be viewed and downloaded only by you, so you can provide the data in a support case.

The JSON data within the 'Report' area is only valid for the current report.

All passwords are encrypted.

Plugin as a Requirement

The plugin 'Support Engineering Report Plug-in' comes automatically with your Datameer as of version 7.5. You can find it in the 'Plug-in' section within the 'Admin' tab.

Disabeling and Removing the Plug-In

To disable collecting the system and usage log files, select the 'Support Engineer Report Plug-in' and click on the "Disable Plugin" button in column 'Actions'. The plugin is disabled. The status in the column 'Status' changes to 'Plugin and all extensions are disabled'. Report data is not logged from now on.


To enable the plugin again, click on the "Enable Plugin" button. The plugin and all extensions are enabled. Report data is logged again from now on.


To remove the plugin, click on the "Uninstall Plugin" button. The plugin and all extensions will be deleted. No report data will be logged from now on.


Opening the 'System & Usage Report'

To open the system and usage report, open your 'Admin' tab and select the section "System & Usage Report". INFO: The section is removed from the 'Admin' tab, when the according plugin is disabled or removed.

The section contains:

  • a report 
  • choice of log files 
  • included files for the download of the log files

Viewing the Report

INFO

The response varies depending the respective secure mode.

The report panel provides an according JSON response and displays the data for:

  • allUsers: names of all Datameer users
  • artifacts: count of each Datameer artifact type   
  • authenticationConfiguration: authentication configuration, e.g. LDAP
  • configurationFiles: properties located in the Datameer distribution's configuration files
  • distProperties: information about Datameer version
  • executions: number of job executions 
  • hadoopConfiguration: Hadoop configuration properties
  • macAddress: Mac address
  • mergedProperties: merged Hadoop properties to execute a Datameer job against the Hadoop cluster
  • nativeLibs: information of the native libraries of the Hadoop cluster
  • plugins: list of all available and registered Datameer plugins
  • propertyTable: properties, which are located in the Datameer MySQL database
  • systemProperties: information about Java version and class path
  • topExecutions: information about the most active Datameer users, failed Datameer jobs and most often triggered artifacts 

Downloading a Report

INFO

'Included files' contains all available log data of datatype '.log' of a log folder within a Datameer distribution.

To download a report:

  1. Select the amount of days out of the drop-down. The relevant log files are listed in the table 'Included files'.INFO: You can select from 1 to 14 last days or for all days.
  2. Select the log files you want to download by activating the checkboxes. The button "Download Report" is active. 
     
  3. Click "Download Report" to run the download. The data is downloaded. INFO: The JSON file out of the 'Report' dialog is downloaded as well.
     

Downloading a Single Log File

To download a single log file, click the download icon in the column 'Operation'. The file is downloaded instantly.
 


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